Do customers come first?
For decades, we have always heard the phrase “Customers come first”. However, for most successful entrepreneurs such as Virgin founder Richard Branson and HCL Technologies CEO Vineet Nayar, this is not the case. As an employer, Branson believes that if employees are well taken care of, they will, in return, take care of the clients. He was able to create his business empire by focusing on customer service yet he also disclosed that in Virgin, employees are first while customers come second. And with the success of all his businesses, from telecommunications to airlines, it just goes to show that he is right.
As pillars of the business, your employees have a direct impact on the overall success of your enterprise. They represent your company to your customers and the excellence in customer service relies on them. That said, it is essential to treat your employees right. This will make them feel appreciated. More importantly, if members of your team know that your company is employee-centric, they become happy employees. Happy and content team members are engaged and motivated to be pro-active in fixing problems from their end. As a result, this will be a win-win situation for all, the stockholders, employees and customers.
Having happy employees is easy with these three treats that we can provide to your team:
Reduce stress in the workplace and rejuvenate your team members with regular massage treatments. Massage therapy is great not only to manage stress but it also entails numerous benefits such as better blood circulation, pain management and calmness. At the office, massage sessions of 10 to 30 minutes invigorate your employees and make them more alert as well as motivated to work. Moreover, there are four onsite massage treatments we offer here at RPG Corporate, namely: Trigger Point Therapy, Traditional Massage, Indian Head Massage and Reflexology Massage.
Yoga, Meditation and Pilates
Another effective way to motivate your employees and make them happy to be part of your organization is by offering them total wellness. With fitness activities offered in the workplace, your employees are given the chance to attend to their physical and mental well-being while nurturing interpersonal relationships with colleagues. Apart from these, activities like dancing and yoga release endorphins in the body which are also known as “happy hormones”. When this happens, the mood and disposition of an individual improves.
Total wellness is synonymous to a balanced body, mind and soul. By helping your staff achieve total wellness, they will become more efficient, content and happy at work. Boost the physical and mental health of your employees by giving them free beauty treatments like free manicure and pedicure, hair and makeup services as well as facial. By making them feel good about themselves, they will be motivated to report for work and extend excellent customer service.
Putting your employees first and transforming them into happy and loyal team members go beyond monetary incentives. Here at RTG Corporate, we offer bespoke services to help you achieve your goal of having happy employees. Contact us now so we can work on this together.